Welcome to the Willow website (the “Website”) which is proudly operated and run by Willow End of Life Education and Planning (“Willow” or “We”). We are passionate about our work and are thrilled that you landed here, on our page. As you explore our various offerings, please keep the terms and conditions of the Website in mind, as they are legally binding upon you:

Disclaimer – Use of Information on the Website

Willow operates in a unique industry, using original services and methods to find opportunity and growth in the face of difficult questions. It is important to remember that the information posted on the Website are the ideas and methods employed by Willow to deal with sensitive topics. Anything published on the Website should be taken simply as being informative.

Ultimately, you are the only one responsible for any choices or decisions you make or actions you take following your visit to the Website. Further, Willow makes no representations that it offers any professional services in any area outside of the core competency of its business, chiefly advising and guiding people to make meaningful decisions surrounding their life, end of life, and death, and does not represent or warrant that it has any expertise in the legal, accounting, financial planning, insurance or healthcare fields

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall we, our subsidiary and parent companies or affiliates be liable for any direct, indirect, incidental, special or consequential or inconsequential damages that result from the use of, or the inability to use, the site, including its materials, products, or services, or third-party materials, products, or services made available through the site, even if we are advised beforehand of the possibility of such damages. (because some states do not allow the exclusion or limitation of certain categories of damages, the above limitation may not apply to you. In such states, our liability and the liability of our subsidiary and parent companies or affiliates is limited to the fullest extent permitted by such state law.) You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the site, any materials, products, or services on the site, or with any of the site’s terms and conditions, your sole and exclusive remedy is to discontinue using the site and the products, services and/or materials. This site is continually under development and company makes no warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose.

The participant acknowledges and agrees that no representation has been made by or its affiliates and relied upon as to the future income, expenses, sales volume or potential profitability that may be derived from the participation in or purchase of any product or service on this site.

All links are for information purposes only and are not warranted for content, accuracy or any other implied or explicit purpose.

Our License to You

All of the materials on the Website are the property of Willow and are protected by copyright, trademark and other intellectual property laws. You may not use the website or the materials on the Website in any way which might infringe upon Willow’s right without the appropriate authorization. This means you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit or distribute in any manner or medium from the Website. However, you may, from time to time, download or print offerings from our website as long as such use is noncommercial and does not infringe upon the relevant intellectual property laws.

Limitations on Linking and Framing

We allow you to establish a hypertext link to the Website, so long as the link does not infer or state any sponsorship of your site by Willow the Website. You may not, without prior written consent of Willow, frame or inline link any of the content of the Website, or incorporate materials from the Website into other services or other sites on the internet.  

Disclaimer to Third-Party Sites

If there are links on the Website which provide links to third-party sites, We want you to know that any such connection does not imply an endorsement or sponsorship of such websites by Willow. Further, by posting a link to another site, Willow will not be held responsible nor does it guarantee the accuracy of any information, content or thoughts expressed on third-party sites. We probably put in the link because we thought it would be helpful to our community, but that is the extent of our connection to any third-party website.

Privacy Policy:

Willow End of Life Education and Planning (“Willow“) operates www.WillowEOL.com and may operate other websites. It is Willow’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Willow collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Willow’s purpose in collecting non-personally identifying information is to better understand how Willow’s visitors use its website. From time to time, Willow may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Willow also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.willoweol.com blogs/sites. Willow only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Willow’s websites choose to interact with Willow in ways that require Willow to gather personally-identifying information. The amount and type of information that Willow gathers depends on the nature of the interaction. For example, we ask visitors who sign up at www.willoweol.com to provide a username and email address. Those who engage in transactions with Willow are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Willow collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Willow. Willow does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Willow may collect statistics about the behavior of visitors to its websites. Willow may display this information publicly or provide it to others. However, Willow does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Willow discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Willow’s behalf or to provide services available at Willow’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Willow’s websites, you consent to the transfer of such information to them. Willow will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Willow discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Willow believes in good faith that disclosure is reasonably necessary to protect the property or rights of Willow, third parties or the public at large. If you are a registered user of an Willow website and have supplied your email address, Willow may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Willow and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Willow takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Willow uses cookies to help Willow identify and track visitors, their usage of Willow website, and their website access preferences. Willow visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Willow, with the drawback that certain features of Willow”s websites may not function properly without the aid of cookies.

Business Transfers

If Willow, or substantially all of its assets, were acquired, or in the unlikely event that Willow goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Willow may continue to use your personal information as set forth in this policy.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Willow and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Willow may change its Privacy Policy from time to time, and in Willow’s sole discretion. Willow encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a www.WillowEOL.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Purchasing Policies


Physical Product 

All sales for physical  products delivered or shipped  by Willow are final. No returns or exchanges will be accepted.

If you believe you received a damaged or defective product, please reach out to us at [email protected] or (604) 812-4103. Damaged or defective items will be refunded the full purchase price if requested within 30 days of order placement.

Digital Product Support

So long as Willow, the company, is in active business and so long as the product is available for sale on the website, we guarantee you access to the digital product and our willingness to do our best to resolve any issues or concerns you bring to our attention.

Online Programs

We have a 14-day 100% Satisfaction Guarantee on all Willow online programs. If after completing the program you are not fully satisfied with your purchase, contact us within 14 days of purchase and you’ll receive a prompt and full refund. Email [email protected] with your refund request.


The shipping of any physical goods is processed through a 3rd party fulfillment center therefore; we make no promise or guarantee (expressed or implied) as to the time of your product delivery. Items shipped by Willow are not tracked to minimize your cost of shipping and handling. Contact us at [email protected] or (604) 812-4103 if you wish to arrange tracking of your purchased goods.

Your items will be prepared for shipping within 3 business days. Typical delivery time can range from 5 – 7 business days depending on the ship-to address and other variables.

At this time all items are shipped from Canada and duty is not collected for overseas orders. Duty, if applicable, is the customer’s responsibility and will be paid directly to the carrier.

Contacting Us

If you have any questions regarding these Privacy Terms and Conditions please contact us at:
[email protected]

Willow End of Life Education and Planning
Mailing Address:
404-1855 Nelson Street, Vancouver, BC
Canada V6G1M9